Custom Software FAQ

By Jake Peterson January 24, 2021
custom software development

What is custom software?

Custom software, and more specifically custom software development, is creating, designing, and maintaining software for a certain group of users, businesses, organizations, or a combination of all. Custom software is built from the ground up, targeting a predetermined group which may be clients, employees, or both. Carried out by in-house development teams or a third-party service, the development side does not differ from regular software development. You will also see custom software referred to as ‘bespoke software’.  

What are some examples of custom software?

Even though you may not realize it, you have probably used some type of custom software in your everyday life. Some of these examples include self-service kiosks, streaming services like Netflix, mobile banking apps, delivery services, medical patient interfaces, and even web portals for college students.   

What’s the difference between packaged software and custom software?

Packaged software, also referred to as off-the-shelf software, is software designed to meet a wide range of requirements. Office 365 and its tools are great examples, as tools like Word and Excel offer multiple functions and can be used by everyone from elementary-aged students to enterprise-level businesses without much customization or tweaking. Custom software, as mentioned before, is made for a more specific group of people and users.   

What are the disadvantages of off-the-shelf software?

Off-the-shelf software is great for many, but oftentimes it won’t provide all the solutions you need for your business. As your business grows or changes, off-the-shelf software may not be able to keep up with the demands or changes. You may also be paying for functions or services that you don’t use but are forced to have. Support may cost extra (or more if you don’t upgrade to the latest version) and won’t be responsive as an in-house team or third-party service.  

What are the advantages of custom software?

Custom software comes with several advantages. First off, you can tailor-make your software to fits your users’ needs from day one. This type of software belongs to you or your company and no one else. It’s easier to maintain over time and can be cheaper than off-the-shelf software in the long run. A dedicated team that developed the software is going to have more intimate knowledge, easily understand errors, and being able to troubleshoot more efficiently.   

What are the disadvantages of custom software?

Cost is the first knock against custom software. Initial costs are high but over time they are the better choice financially. The biggest initial investment is time and, depending on the project, can be quite lengthy.  

How long does it take to design custom software?

Choosing the right time to invest in custom software will often determine your timeline. Your custom software time frame depends on a number of factors, such as type, scope, size, and complexity. If your business has a strict deadline, we can work with you to meet that deadline and release your custom software.

What kind of support do I receive?

We know the importance of continued support when it comes to a project. We’ll stay with your project post-release to ensure that everything goes smoothly or for any questions you may have.

Another company designed my custom software, can you update it?

Yes, we can step in and update, redesign, or make the necessary changes to your past software. We’ve worked with plenty of companies who need help updating their outdated custom software.

My developers bailed on me, can you come in and help?

Having developers jump ship before a project is finished is never ideal but we can come in and help salvage your project. We’ll start with a code review before moving on to the design stage to finishing your project.

Why should I choose Atiba as my custom software partner?

Quite simply, we’ve been in business for nearly 30 years and started out as custom software geeks. It’s one of our specialties! No matter the size of your business or your particular industry, we can help create a custom software solution for you.


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