Managed IT Services FAQ

By Jake Peterson February 14, 2021
it services

What does a managed IT services company do?

IT professionals are an essential part of any company. From small tasks like email setup to larger tasks like network security, IT services are jacks-of-all-trades. An IT services company provides IT services for companies that do not have a full-time IT staff for all of their technological needs. They can provide ongoing services, break fixes, and more.

Do managed IT services ever go by other names?

You may see managed IT services written as network services, managed services, or simply, IT services. There might be some nuance in their services, but they are more or less all the same.

What is managed services?

Managed services are when companies bring in a third party to handle their IT needs. Many businesses simply can’t keep an in-house tech team and look to a third party for their tech needs. Managed services are often referred to as MSP (managed service provider) and can perform a variety of functions. These range from cybersecurity to remote system monitoring to something as simple as being the on-call tech team.

Why do we need managed services?

Managed services are important because they allow businesses to focus on their business operations and goals, instead of day-to-day tech issues. Managed services can help save businesses money through their offerings as opposed to a business hiring a full-time IT staff. Additionally, managed services teams have multiple experts meaning there is someone available for any potential tech problem.

What managed IT services are in high demand?

Every year, different IT services become more and less prominent. Amazon Web Services consulting and management have become much more popular over the last few years. Cloud technologies, such as cloud migration, and security are becoming more and more popular as businesses leave behind traditional storage methods. A strong IT services company is up-to-date on the latest developments and is always looking towards the future.

Is SaaS a managed service?

While they may seem similar, SaaS and managed services are different. SaaS gives companies software that they can use over the cloud while managed services offer additional support, typically in the network and hardware departments. Managed services are the more ‘hands-on’ of the two and have broader capabilities.

What are the benefits of managed IT services?

IT is a broad field and there are often too many parts for one company to master. Although a company or business may have an IT team or IT staff, they might not have the necessary experience to handle every IT problem. With managed IT services, companies can rest assured knowing they have a wide range of experts at their disposal for any problem that may arise.

Is there a difference between IT services and break/fix services?

While there is a difference between the two, they are not completely separate. IT services are proactive, testing, patching, and finding issues before they become serious problems. Break/fix, on the other hand, is a response to a ‘broken’ issue. Our IT services experts offer both services for whatever problem arises.

What is the difference between managed services and outsourcing?

Both managed services and outsourcing involve hiring a third-party organization but the extent of their work is different. Outsourcing is narrower and businesses will outsource a specific part of their work, such as a help desk or email setup. Managed services, on the other hand, will handle just about everything that falls under the technological umbrella. Managed services come with a large team ready to handle anything while outsourcing will have a dedicated group of workers for a dedicated task.

What is the difference between managed services and staff augmentation?

Managed services work as an outside party to solve IT issues, like migrating a business to the cloud or troubleshooting tech problems. Staff augmentation, on the other hand, is a member of a third-party service working inside the organization regularly with strict guidelines or outcomes. Pricing also varies between the two, as managed services have a fixed price based on the service while staff augmentation is often long-term and in some cases, permanent.

What managed IT services does Atiba offer?

As your one-stop shop for all things tech-related, we offer just about every IT service you can think of. Some of our most popular offerings are:

  • Cybersecurity
  • Cloud management
  • Managed services
  • Email hosting and migration
  • IT Consulting

You can see more by checking out our IT services page.

Why should I choose Atiba as my managed IT services partner?

We have nearly 30 years of experience helping businesses of all sizes and industries with their IT needs. Whether you’re looking for a full-time managed services partner or someone to handle a server migration, we can help.


Want to talk about our IT solutions or have another question about IT Services? Reach out and give us a shout today!

Now that we have your attention...

Want to learn more about Atiba or get in contact with one of our tech experts?

Want to get in contact?
Need a project quote or just have some questions? Get in touch today!
Check out our services.
Want to see what else we offer? Head over to the services page.